Get help with GuardianBlock
GuardianBlock is in private beta, so support today is focused on getting you set up and hearing your feedback. Here's how to reach us, where to start, and where to find help if gambling has become a problem for you or someone close to you.
Email support, during business hours.
Email is the way to reach us. A real person reads every message and aims to reply within a few business days. There's no phone line yet, and support runs during business hours, not around the clock — in private beta we're focused on setup help and your feedback. Write us at support@guardian-block.com.
Setup and installation
Trouble installing the GuardianBlock app, signing in, or connecting your browsers.
Your accountability partner
Questions about inviting, accepting, or replacing the keyholder who holds your key, and how the relationship works.
Feedback and beta issues
Bugs, rough edges, and ideas — private beta is the time we most want to hear them.
New to GuardianBlock? Start here.
If you're just getting going, these are the best places to begin.
See how it works
Walk through the model — the Windows app, your accountability partner, and how you set what's off-limits.
How it works →Get the app
Find the current download and the supported Windows setup once your beta access opens.
Download →Read the FAQ
Common questions about what GuardianBlock can and can't do, which browsers are in scope, and how your privacy is handled.
FAQ →
Locked out, or need to turn protection off?
GuardianBlock is built so there's always a recovery path — you're not locked out for good — and so that turning protection off is a deliberate, accountable step rather than a quiet switch. Here's what support can and can't do.
Recovering access
If you're locked out of your account, support can guide you through the recovery path so you're not stuck for good.
Turning protection off
The supported way to deactivate is a one-time, signed authorization approved on your own device, with your accountability partner in the loop — not a setting support flips on your behalf.
What support will never do
We don't remotely operate your device, remotely remove your protection, or hand out a saved code that turns it off on demand. There is no remote shell, and no back-door switch.
Honest limit: on a Windows device where you keep local administrator rights, you can ultimately remove the software yourself. Doing that may weaken protection health and can trigger alerts your accountability partner sees — GuardianBlock is durable friction and accountability, not something that can't be removed.
Where to get help with gambling.
GuardianBlock is a tool for staying off the sites you've decided are off-limits — it isn't counselling, and it isn't a substitute for professional help. If gambling is hurting you or someone you love, these free, confidential resources can help.
- Visit ↗
Gamblers Anonymous
A peer-support fellowship for people working to stop gambling, with local and online meetings.
- Visit ↗
National Council on Problem Gambling (1-800-GAMBLER)
A US helpline and resource hub, reachable by phone, text, and chat.
- Visit ↗
Gambling Therapy
Free online support and a directory of services for people around the world.
- Visit ↗
Find a Helpline
Search a directory of free, confidential helplines in your own country.