Get help.
Email support.
Email [email protected]; a person aims to reply within one business day.
Already a customer? Sign in and open Get Help from your account so we can see your device status.
Locked out, or need to turn protection off?
There's always a recovery path. Turning protection off is a deliberate step, never a quiet switch.
Recovering access
If you're locked out, support guides you through recovery, so you're never stuck for good. If your PC can no longer reach GuardianBlock, support can send its final release as a file after checking your identity.
Turning protection off
The supported deactivation path uses keyholder approval and a cooling-off period, and your keyholder can cancel until the release is final. Your PC then finishes once it is on, connected and restarted, which can take more than one restart.
What support will never do
We never operate your device or remove protection remotely, or hand out a reusable code that turns it off. There is no remote shell, and no back-door switch.
Where to get help with gambling.
GuardianBlock isn't counselling or a substitute for professional help. These services are free and confidential.
If you or someone else is in immediate danger, contact your local emergency services.
- Gamblers Anonymous (opens in a new tab)
A peer-support fellowship for people working to stop gambling, with local and online meetings.
- National Council on Problem Gambling (1-800-MY-RESET) (opens in a new tab)
A US helpline and resource hub, reachable by phone, text, and chat.
- Gambling Therapy (opens in a new tab)
Free online support and a directory of services for people around the world.
- Find a Helpline (opens in a new tab)
Search a directory of free, confidential helplines in your own country.